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Shipping

Shipping

Domestic Shipping Policy


Shipment Processing Time


All orders are processed within 1-2 business days. Orders are shipped and delivered on weekends or holidays.


If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping Rates & Delivery Estimates


Domestic - US/CANADA: FREE

International: FREE

We do our utmost best to have delivery as fast as possible. Please allow 10-16 business days for delivery.
Please Note: Delivery delays can occasionally occur.

Shipment to P.O. boxes or APO/FPO addresses


XTool Co ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
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Shipment Confirmation & Order Tracking


You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.


Customs, Duties and Taxes


XToolCo.com  is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).


Damages

 

XToolCo.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.


International Shipping Policy


We ship worldwide, However there are some restricted countries that at this time we do not ship to. A list of these countries will be shown upon checkout

Customer Service

Customer Service is at the forefront of our business. We are not happy unless you are.

Deliver Assurance

We send all orders with insured delivery. You will always receive a refund or replacement for any lost goods.

Free Returns

XTool has easy free returns for all customers around the world. We will cover the cost.

Our Guarantee

We are aiming to be the best brand for Kitchen Supplies on the market right now.